Reference

Privacy Policy for Indonesia Accounts

We keep this privacy policy clear so you know what happens to your name, contact details, login history, device signals, and wallet records before you open an account.

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buaya138 Privacy Policy for Indonesia Accounts
PRIVACY CONTACTS

How to Reach Our Privacy Team

When you need a correction, a copy of stored details, or a question about a privacy decision, we keep one thread linked to your account so the case does not get mixed…

Live chat Open chat from the lobby when you need a privacy change or a copy of stored details. We use the same thread to verify the account first, then answer under the profile attached to your request.
Email Send a message from the address tied to your account if you need a correction, a closure request, or a question about logs linked to DANA, OVO, GoPay, or QRIS activity.
Account form After login, use the privacy form in account settings. It keeps the case attached to the right profile, which helps us check device records, cookie data, and earlier messages without extra back-and-forth.
STORAGE PATH

How We Handle Your Data

We keep privacy handling narrow: collect what we need, limit who can open the records, and keep session data only as long as the case or legal duty requires.

Collection scope

We collect the contact and account details you enter, plus device and browser signals that help us spot strange access. When you open live tables or slots, session events are logged so we can keep the account trail clear.

Payment traces

When you use DANA, OVO, GoPay, or QRIS, we keep the transaction reference, time, and status needed to match wallet activity with your profile. We do not keep more than the record needs to settle it.

Cookies and sessions

Cookies help us remember your login state, language choice, and device session. If you clear browser data on Chrome Android, Safari iPhone, or desktop, you may need to sign in again and reset saved preferences.

Account security

We expect you to protect your password and contact us if you notice a login you do not recognise. We may ask for fresh verification before changing sensitive details, especially when the request comes from a new device.

Retention window

We keep records only as long as needed to run the account, settle a support case, or meet legal duties. After that, we delete or anonymise them so old activity does not stay in active use.

Your requests

You can ask us to correct contact details, close an account, or ask what we hold, using the email on file or the in-account form. If local law limits a request, we will explain the reason clearly.

Privacy Questions We Hear Most

If you want the short version of this privacy policy, these answers cover the parts people ask about most: what we collect, how long we keep it, who can see it, and how you can send a correction request. We use the same rules for Android, iPhone, and desktop access, and we only process requests where local law permits. If your case needs more detail, contact us through the same email on file.

We collect the details you type into the form, plus device and login signals that help us protect the account. That usually includes contact details, session times, and technical markers that spot unusual access.

Yes. We keep the transaction reference, amount, time, and status needed to match each payment with your account. We do not keep more than the record needs, and we store it only for settlement and audit duties.

We keep data only for the period needed to run the account, answer support cases, and meet legal duties. When that period ends, we delete or anonymise the record under our retention rules.

Send the request from the email on file or the in-account form, and we will verify that it matches your profile before acting. If local law limits the request, we will tell you what applies.

They do. On Android and iPhone browsers, cookies help remember your login state and language choice. If you clear browser data, you may need to sign in again and reset the preferences you want saved.

Only the staff needed to verify and handle the case can access it. We keep the thread tied to your account, and we do not move it into general support chat where it could be mixed with other requests.

No. Access and eligibility depend on local law, and we only make the page and account flow available where local law permits. If your location is outside that scope, the account step stays closed.

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